Please review our Terms and Conditions and contact us with any questions.

To be clear, when we reference 'you' this means the individual responsible for the purchasing and/or training at Total Boxer. 

All services purchased from Total Boxer must be preceded by you acknowledging that you have no physical limitations preventing you from training.

You acknowledge that you may suffer injury as a result of my participation and release Total Boxer from any and all liability now or in the future, including but not limited to medical expenses, lost wages, pain and suffering, that may occur by reason of heart attacks, muscle strains, pulls or tears, broken bones, shin splints, heat prostration, knee/lower back/foot injuries, and any other illness, soreness, or injury, whether occurring during or after your participation or use of the conditioning and exercise equipment and facilities.

In addition to making this acknowledgement, on first arrival at the gym and prior to training, you must complete and sign a Training Contract and Physical Activity Readiness Questionnaire (PAR-Q).

You agree to abide by the rules and regulations of the studio and acknowledges that these rules and regulations may change from time to time. Furthermore, you release Total Boxer, its owners, directors, managers and all employees of all liability regarding any loss or damage to personal property.

Registration & Purchase

To register or purchase from the Total Boxer online booking system you must be over 18 years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.

If you are under the age of 18 years must have consent, in written form, from a parent or guardian.

If purchasing packages that require payments to be made in installments, you agree to approve such installments to be made by credit or debit card on the dates as pre-determined in the services contract.

All offers and prices are subject to change without notice.

Refund & Cancellation Policy

Membership

No refunds are given in part or whole for any unused time or sessions remaining on training sessions or membership before or after the expiration date.

At the sole discretion of Total Boxer we will allow for the freezing of membership due to illness or injury for up to 6-months after a minimum period of 3 months. After the maximum 6-months suspension the remainder of the membership period will continue to the full term until cancelled.

All parties understand membership payments may be suspended in the event of a Total Boxer training facility going under repair, redevelopment or relocation. In such circumstances the remainder of the membership payments will restart at the point of re-opening and continue per the original terms of membership.

Total Boxer reserves the right to terminate membership, refuse entry to the club or any facility where Total Boxer training is conducted to anyone that acts in violation of the positive, community-based spirit of Total Boxer, including but not limited to abusive or violent language or threatening behaviour.

Private Training and Classes

It is your responsibility to attend the training appointments (whether class or private training) when they are scheduled. Cancellations must be made by logging-in to your account in a web browser, or via the Total Boxer App. If you are unable to do this you can email hello@totalboxer.com or call 0333 1234506.

You acknowledge that appointment times are reserved and that cancellations must be made at least 12 hours prior to the appointment start time. You understand that appointments that are missed, or cancelled within 12-hours of the session start time, may be charged as if you attended.

You understand that appointments will begin and end promptly as scheduled. You acknowledge that any delays to the start of a scheduled appointment will not be a cause to extend the provided service beyond the remainder of the scheduled time. You will not expect or ask my trainer to run overtime. You understand that if you are 15 minutes late the appointment will be cancelled and you will be charged for that session and/or not be issued a refund.

You understand that sessions will run approximately one hour unless otherwise stated. You acknowledge that a delay to a scheduled session cannot change the session status to anything else except a whole session and that there are no half sessions because of any delay.

You understand that there may be occasions when their preferred appointment date and/or time is fully booked for some or all of their training credits or purchases. In the event that no spaces are available for either preferred or alternate appointments you do not hold Total Boxer responsible or liable in any way. You accept that Total Boxer has acted in good faith by providing a facility to the participant via the Total Boxer Online Management System to secure future appointments in order to redeem or recoup their training credits or purchases.

No refund is given in part or whole for any unused sessions or time remaining should you wish to cancel your Personal Training sessions or Classes at any time.

You understand training credits may be suspended in the event of a Total Boxer training facility going under repair, redevelopment or relocation. In such circumstances the remainder of the training credits will restart at the point of re-opening and continue per the original terms of the training contract.

Unless otherwise stated, Personal Training and Classes purchases are valid for 12-months from the date of purchase.

Guest passes included within Total Boxer membership are limited to the number offered at the time of purchase and do not roll-over from month-to-month. Guest passes can only be used once per guest and the club may refuse the use of guest passes for peak sessions.

With the account owners permission bought sessions can be transferred to another Total Boxer client account. Free, bonus or perk sessions cannot be transferred or time extended.

Open Gym availability is subject to change at any time.

General

  • Appropriate footwear must be worn at all times.
  • It is advised that valuables are not brought to the class and is taken at the owners risk.
  • If the participants health changes at any time during membership we must be informed of the details, in writing, and a new PAR-Q must be completed.
  • It is advisable that participants do not exercise on an empty stomach.
  • Listed instructors are subject to change without notice.

THE SHOP

Any purchases from the shop which are demonstrably defective or damaged upon arrival may be returned within 7 days for an exchange or refund.

Items may be returned within 14 days for exchange only. Returns are valid only for items that have not been used or damaged and are in the original packaging.

Customers are responsible for all shipping charges on exchanges or refunds.

Refunds are only available when an equivalent replacement in unavailable and customer does not wish to exchange for another product.

If you have any questions, call us on 0333 1234506 or email hello@totalboxer.com.